Returns & Exchanges

Our Policy on Returns, Exchanges & Refunds

Last updated: November 3, 2026

1. Handmade to Order

Every Noctisa piece is handmade to order and carefully inspected before it ships.

Because each piece is individually made, slight variations in finish, color and placement may occur. These natural variations are part of the character of handmade jewelry and are not considered defects.

2. All Sales Final

Because every piece is made specifically for your order, we do not accept returns, exchanges or refunds for change of mind.

This includes personal taste, style preferences, size or fit selected at checkout, and color differences caused by screen display settings.

Once an order has been submitted, cancellations and changes are generally not accepted, as production begins shortly after an order is placed.

If we are unable to dispatch your order within the stated production timeframe, we will contact you with a revised estimated dispatch date and offer the option to cancel for a full refund, as outlined in our Shipping, Production & Delivery Information policy.

This policy does not apply to items that arrive damaged, defective or incorrect, and does not affect any rights or remedies that cannot be excluded under applicable consumer protection laws.

3. Damaged, Defective or Incorrect Orders

We stand behind the quality of our work.

This policy covers:

Damage that occurred before delivery.
Defects in materials or workmanship.
Incorrect items received.

If your order arrives damaged, defective or incorrect, please email support@noctisa.com within 7 days of the delivery or signature date shown in your tracking information.

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and its outer packaging.

After reviewing your claim, we will determine the appropriate resolution in accordance with this policy and applicable consumer protection laws. Depending on the circumstances, this may include a repair, replacement or refund.

If we ask you to return an item, we will cover the return shipping costs.

If a replacement is approved, we will cover all shipping costs for the replacement shipment, including for international orders.

4. What Is Not Covered

The following are not covered as product defects or grounds for a voluntary return or refund:

Damage caused after delivery by wear, accidents, misuse or improper care.
Normal wear, including gradual plating wear and natural changes in antique finishes.
Personal preference or changes of mind.
Size or fit selected at checkout.
Color differences resulting from individual screen settings.
Items sent back without our prior approval.

This section does not exclude any remedies required by applicable consumer protection laws.

5. How to Submit a Claim

To report an issue, email us at support@noctisa.com with your order number, a description of the problem and clear photographs.

We will review your claim and reply with the next steps.

Please do not ship any item back before receiving our approval and return instructions.

6. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund.

Refunds for orders we are unable to dispatch within the stated production timeframe, or orders confirmed lost, are handled in accordance with Sections 2 and 7 of our Shipping, Production & Delivery Information policy.

Nothing in this section limits any refund rights required by applicable consumer protection laws.

7. International Orders

This policy applies to orders shipped within the United States and internationally.

International customers may have additional rights under the consumer protection laws of their country. Where those laws provide mandatory rights or remedies, those rights will take precedence over any conflicting provision in this policy.