Shipping & Delivery Policy

Shipping & Delivery Information

Last updated: November 3, 2026

1. Order Processing & Production Time

Each NOCTISA piece is made to order and carefully prepared before shipment.

Standard production time: 5–8 business days.
Peak season: Up to 14 business days.

Production time does not include shipping time. Business days exclude weekends and public holidays.

If we are unable to dispatch your order within the stated production timeframe, we will contact you with an updated estimated dispatch date and offer you the option of a full refund.

2. Shipping Rates

United States

Free standard shipping on all US orders.
No minimum purchase required.

International Orders

Orders over $180: Free standard shipping.
Orders of $180 or less: $11.95 standard shipping.

The free shipping threshold is calculated based on the merchandise subtotal after discounts, excluding taxes and shipping fees.

3. Estimated Delivery Times

United States

Estimated transit time: 5–8 business days after shipment.
Most US orders arrive within approximately 2–3 weeks from the order date.

From November 1 to December 31, delivery may take up to 5 weeks due to increased seasonal demand. Orders placed after November 15 are not expected to arrive before December 25.

International Orders

Delivery times vary depending on the destination and will be displayed at checkout where available. Customs clearance or local carrier delays may extend the delivery time.

All delivery estimates are approximate and are not guaranteed arrival dates.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Please allow a few days for tracking information to become available or update after dispatch.

5. Customs, Duties & Taxes

Any applicable import duties and taxes for international orders are included in the order total.

If you are asked to pay additional import charges upon delivery, please contact us at support@noctisa.com before making the payment.

US sales tax is calculated at checkout where required by law.

6. Shipping Address & Delivery Issues

Please make sure your shipping address is accurate and complete when placing your order.

Address changes: You may contact us to request an address change before your order ships. Once dispatched, changes may no longer be possible.
Incorrect addresses: If a package is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if you request reshipment, including for orders that originally qualified for free shipping.
Marked as delivered: If tracking shows your package as delivered but you have not received it, please contact us within 7 days of the recorded delivery date.

These terms do not limit any consumer rights that cannot be excluded under applicable law.

7. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@noctisa.com so we can investigate.

If a package is confirmed lost in transit, we will assess the situation and arrange an appropriate resolution, which may include a replacement or refund.

For orders that cannot be dispatched within the stated production timeframe, we will notify you of the revised estimated dispatch date and offer a full refund option.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a material or workmanship defect, or contains an incorrect item, please contact us at support@noctisa.com within 7 days of the delivery or signature date shown in the tracking information.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and its original packaging.

After reviewing your claim, we may offer a repair, replacement, or refund.

If a return is required, NOCTISA will cover the return shipping costs. All shipping costs for approved replacements, including international shipments, will also be covered by NOCTISA.