FAQ | Frequently Asked Questions

How do I choose the right size? Every piece comes with detailed measurements in its description, but if you’re ever unsure, I am more than happy to guide you. Feel free to reach out—your comfort matters just as much as the style.

What materials are used? My pieces are crafted from carefully selected, vintage-inspired materials, balancing dark romantic aesthetics with daily durability. Because I work with a variety of unique components, you can find the exact material details listed clearly on each individual product page.

Can I customize a piece? Because I handcraft these pieces at my own workbench, certain designs can indeed be personalized to reflect your unique style. Share your idea with me at support@noctisa.com, and I’ll see how I can bring it to life. (Please note: all custom-altered pieces are Final Sale).

How long does shipping take? As an independent studio, I take the time to hand-assemble and carefully inspect each order. Please allow 3 to 6 business days for creation and processing. Once your jewelry leaves my studio, standard delivery to the US typically takes 7 to 12 business days.

What if I change my mind? I want you to truly love the piece you receive. For my standard, in-stock collection, I gladly accept return requests within 14 days of delivery. However, please note that "The Limited Archive" items, custom designs, and bespoke pieces are strictly Final Sale. For full details and return instructions, please review my complete Return Policy.

Do you offer gift packaging? Yes! Every Noctisa piece arrives beautifully and securely packed in the studio's signature packaging. Whether it is a dark, romantic treat for yourself or a surprise for someone you care about, the unboxing experience will feel special.